Reference

How we handle your account, data and regional access

We built erek kambing to operate transparently with you. Your account security, payment data, and regional eligibility all depend on local law, and we keep those details clear…

Regional eligibility depends on local lawData security and account protectionDANA, OVO, GoPay, QRIS payment terms
erek kambing How we handle your account, data and regional access
REACH OUR TEAM

How to contact us with legal or account questions

We keep three channels open so you can reach us the way that suits you. Live chat is fastest for urgent account or payment issues; email reaches our legal and compliance desk for formal requests; phone support is available during Indonesian business hours (09:00–18:00 Monday to Friday) for complex regional or data-access queries.

Team online

Live Chat

Available 24/7 in the lobby. Select Help, then Legal or Account Access for policy questions. Response time under 2 minutes during peak hours.

Email

Send formal requests to [email protected]. Data access, deletion and regional eligibility queries are handled within 7 working days.

Phone Support

Call +62 21 XXXX XXXX Monday to Friday, 09:00–18:00 WIB. Ask for Compliance to discuss account restrictions or regional access rules.

YOUR DATA AND ACCOUNT

How we protect your information and account access

Security and transparency are how we keep your trust. Every deposit and withdrawal is logged with full transaction history visible in your account statement.

Encryption

All data transfers use TLS 1.3. Payment card and bank details never touch our servers; we use tokenised payment gateways for DANA, OVO, GoPay and QRIS.

Account Security

Set a strong password on signup. Enable two-factor SMS verification in your Account Settings. Login attempts are logged and reviewed for fraud patterns daily.

Session & Cookies

We use session cookies to keep you logged in securely. Analytics and fraud-prevention cookies track no personal data, only gameplay patterns. Clear cookies in Settings anytime.

Data Retention

Account data is kept for your membership duration plus 3 years for regulatory compliance. Request data deletion via [email protected]; we respond within 7 working days.

Transaction Records

Every deposit, withdrawal and bet is logged in your Statement. Download CSV export from Account > History for your personal records anytime.

Report & Request Changes

Found incorrect data? Contact us via live chat or email [email protected] with your account ID and the details you want corrected. We verify and update within 48 hours.

Frequently asked questions about legal terms and account access

Below are the questions we hear most often about account eligibility, data handling, payment rules and how regional law affects your play. If your question isn't here, reach out to our live chat or email [email protected] and we'll answer within 2 hours during business days.

Yes. Access depends on local law. We require you to confirm your region during signup. If real-money play is restricted in your area under local law, we disable deposit and withdrawal functions but keep your account viewable. Contact us if you move or your legal status changes.

The first time you deposit via DANA, OVO, GoPay or QRIS, our system verifies your identity automatically using payment gateway data. If extra checks are needed, we email you within 2 hours with next steps. Verification typically completes within 24 hours.

No. All withdrawals return to the exact account that made the deposit. This is a security requirement to prevent fraud and money laundering. If you need to change your payout account, contact our Compliance team at [email protected].

We process withdrawals in up to 24 hours while our team confirms identity and transaction legitimacy. After approval, funds reach your DANA, OVO, GoPay or QRIS account within minutes. Bank transfers may take 1–2 business days depending on your bank.

No. Payment card details and bank credentials are never stored by us. We use encrypted tokenised payment gateways that handle all sensitive data separately. We only store transaction IDs and amounts visible in your account statement.

Yes. Email [email protected] with your account ID and request. We provide a full data export (CSV format) or delete your account within 7 working days, though we keep minimal data if local law requires it for tax or fraud prevention.

Your account and funds remain yours. If ownership or operations change, we notify you by email and phone at least 30 days in advance. Your balance and transaction history are transferred intact. Contact us immediately if you receive suspicious closure notices.